Refund policy

Return and Refund Policy

At Veylen, we want you to feel confident in your purchase.

30-Day Guarantee
If your Veylen product arrives defective or stops working within 30 days of delivery, we've got you covered. Contact us with your order number and a short description of the issue, and we'll make it right.

What's Not Covered
Because of the nature of our product, we do not accept returns or offer refunds for change-of-mind purchases, incorrect usage, or normal wear from use (including patches that have naturally reached the end of their 6-8 hour lifespan). Each patch is designed for a limited number of uses before it stops working — this is expected and not considered a defect.

How to Request Support
Email us at veylensupport@gmail.com with:
- Your order number
- A brief description of the issue
- Photos or video of the defect, if applicable (this helps us resolve things faster)

We'll respond within 1-2 business days with next steps.

Order Cancellations
Orders can be canceled for a full refund only if they haven't shipped yet. Once an order has shipped, our standard guarantee terms above apply.